Americans with Disabilities Act (ADA)
It is the policy of Sulzbacher to afford individuals with disabilities equal accessibility to all programs and services.
In accordance with federal civil rights law and U.S. Department of Agriculture (USDA) civil rights regulations and policies, this institution is prohibited from discriminating on the basis of race, color, national origin, sex (including gender identity and sexual orientation), disability, age, or reprisal or retaliation for prior civil rights activity.
Sulzbacher employs a team of ADA – Section 504 Coordinators to assist individuals with disability and equal accessibility to all programs and services.
Contact Information
To reach Sulzbacher’s ADA – Section 504 Coordinators, email: 504Coordinator@SulzbacherJax.org
Program Accessibility and Accommodations for the Public
Program information may be made available in languages other than English. Persons with disabilities who require alternative means of communication to obtain program information (e.g., Braille, large print, audiotape, American Sign Language), should contact the responsible state or local agency that administers the program or USDA’s TARGET Center at (202) 720-2600 (voice and TTY) or contact USDA through the Federal Relay Service at (800) 877-8339
AUXILIARY AIDS
a. Any member of the public with a disability who requires auxiliary aids when visiting or conducting business at Sulzbacher may contact the local ADA Coordinator, Single Point of Contact, Client Relations Coordinator, or the Department’s Office of Civil Rights. The person may submit their request in writing or verbally. Staff member assigned to the Front Desk/Reception areas of each department will be trained to offer and utilize “Effective Communication Reference Guide” to immediately provide communication support.
b. Recipients will be informed of the procedure for obtaining auxiliary aids and services and any other accommodation needed to access services being delivered through signage, and direct communication from the front desk/reception staff member of each department they access.
c. Individuals must be given the opportunity to request the auxiliary aid or service that meets their needs. The individual’s preference must be given primary consideration. If a different method of accommodation is provided, it must be equally effective.
MEAL MODIFICATIONS
Individuals with food allergies may submit a request for a 504-plan meal modification in writing to Sulzbacher’s 504 coordinator, Sulzbacher’s President of Hope Division and Sulzbacher’s President of Housing Division. Sulzbacher may require medical documentation regarding the specifics of the food allergy to determine meal modification eligibility.
GRIEVANCE / APPEAL PROCESS
All applicants/program participants are to be informed at the time of intake of their right to file a grievance or an appeal. Click here to READ MORE.
ADDITIONAL RESOURCES
What Is the Americans with Disabilities Act? Who Is Protected from discrimination? What are your rights? Click on the links below to learn more.
